What you need to know is that we understand the importance of keeping all clients’ information organized and readily accessible in one place. lad management. This involves capturing customer details, tracking their progress, and nurturing potential customers. It can be tasking doing all these for more than one client. Each person has a way of keeping their client’s information using different methods. Rather than having different systems for the same purpose, we favor the use of an EpesiCloud-based Customer Relationship Management (CRM) system, which facilitates lead generation, maintains a centralized database, allows segmentation and prioritization, facilitates lead nurturing and follow-up, provides tracking and analytics, encourages team collaboration, and Improves Return on Investment(ROI).

There are several ways in which a business can add new leads to the system. You can add the leads manually from business cards and other sources. Importing from external sources like databases, and finally from websites.

Adding new leads to your CRM platform manually can seem daunting, but it’s a process that can be easily learned with a little guidance. You may manually generate leads by filling out the lead form. For example, your friend refers you to a colleague who is interested in your service or product, they share with you their contact so that you can reach out to them with product/service information. You can manually add the new lead using the contact information given.

Here is the step by step how you can manually add the new lead;

1. Open your CRM screen and click on the “Leads/Opportunities” button. Then select “Lead Opportunity” from the drop-down menu. Enter the lead’s name, contact information, the project, and any other relevant information then save. In the same place, add the source of the lead where you got the client from. You can choose from referrals to Facebook and research. You can also select the level of interest for the client. You can tell how interested the client is in your services/product as a sales agent.

2. You can track the progress of a lead as it moves through the pipeline. Click on the “All Lead” button on your CRM screen. On the right corner, of the screen, there is a search box, enter the name of the client you would like to check up on. Once they show up, open the lead and click the client’s feed. On the left, you will see a profile card with all the details of the client including their stage.

Adding bulk leads in the EpesiCRM system

Make a CSV file with the lead information you want to enter into your CRM. Include the name, email address, phone number, company, and any other information required. Make sure that your CSV file matches the field names and data types in the CRM. If not, make the necessary adjustments to your data. Once you do that, open your CRM screen, and scroll down. On the left side screen, click “Bulk Upload”, then Bulk CSV upload. Name the file with the title you wish to import, then browse the file on your computer then upload it. Once imported, the leads will appear as pending.

Capturing leads from the website

Epesi CRM systems have lead capture capabilities, which generally entail creating an HTML form to obtain lead information from a website. The HTML forms are then included on your website. These forms often have areas for lead information collection, including name, email address, phone number, and any other pertinent information. Once the form has been submitted, data is automatically transmitted to your CRM and a new lead record is generated.

Qualifying the Lead

Once you have collected the lead information in your CRM account. In most cases, the supervisor or the sales manager is in charge of qualifying pending leads. As soon as the leads are qualified, the sales agents receive a notification on their phones.

A lead is added to the EpesiCloud CRM through the creation of a new contact, entering the required information about the lead, and saving the contact as you can add any relevant notes or tasks regarding the contact, and designing a follow-up process where you can manage your contacts. By following this process, you should be able to effectively import leads into EpesiCloud CRM.